FAQ

Can I purchase a stand without the silhouette?

Yes The Stand and silhouettes are sold separately. 

How do I get a magnet to clip on to The Stand?

You can order the clip on our website with a silhouette. (Note we currently do not make school magnets but we have partners throughout the USA).

What is the height of the ring when pushed into the ground?

Its approximately 30"-32" tall when pressed into the ground

What is the weight of The Stand?

3.5 lbs. in a box

How is The stand packaged?

The Stand is packaged in a box 22" x 13" x 3" 

The items looks bulky does it ship in a smaller package?

Yes the stand is made of 3 pieces that assemble in a few seconds with no tools. 

What if I want to return the product?

We have a 90 day return policy. It must come with box undamaged

What is the maximum weight the stand will hold?

We have had smaller Jack-O-lanterns hollowed out (approx. 10-12 lbs) for many months with no issues. 

What if I have a manufacturers defect?

We will send a replacement within 90 day period

Do you sell in bulk?

We sell up to a full container (6000) units

What is your manufacturing capacity? 

30,000 units a month

Do you offer terms?

First order we do not offer terms

Do you have a minimum order?

We have a minimum order of 60 units (1/2 pallet)